# Customers

Hear directly from Customer Success B2B leaders how they’ve implemented and benefited from Vitally's platform.

**“When we got up and running with Vitally, the AI started providing value almost immediately, and it’s only gotten better with use.”**  
  
Patrick Jamross  
Senior Customer Success Manager  
@ Instruqt

**“The concept of being a truly strategic CSM was impossible before. With the AI features in Vitally, now they actually have the time and visibility to do the work they were hired to do.”**  
  
Larry Hogan  
Global Vice President of CS & Support  
@ Triptease

**“With Vitally, we’ve achieved true visibility into every stage of the customer journey. It’s night and day compared to what we had before.”**  
  
Asaf Gordo  
Vice President of Customer Success & Support  
@ Wisestamp

### Instruqt Used Vitally AI to Unlock Faster Time-to-Value & Scaleable CS

As Instruqt scaled, the team needed a CSP that could meet the needs of their growing customer base. The company turned to Vitally and Vitally AI to accelerate their CS motion.

[Read More](https://www.vitally.io/case-study/instruqt)

### Triptease Unified Global CS & Reclaimed 30% of CSM Time With Vitally AI

Triptease, a Hospitality growth platform, used Vitally's AI features to reduce reliance on online travel agencies and their 20% commissions.

[Read More](https://www.vitally.io/case-study/triptease)

### How WiseStamp Cut Onboarding Time & Improved Upsells with Vitally

WiseStamp transitioned to Vitally's CS platform to overhaul its Customer Success operations and unlock new efficiencies — including a 24% reduction in customer onboarding time.

[Read More](https://www.vitally.io/case-study/wisestamp)

### How Navattic Reduced Churn 20% & Onboarded 4x the Users in One Year

Alisa from Navattic shares how Vitally has helped their Customer Success team improve customer health, optimize time-to-value, and reduce churn.

[Read More](https://www.vitally.io/case-study/navattic)

### How Procurify Switches CSPs to Increase Efficiency & CSM Adoption

Discover how Procurify enhanced efficiency and boosted CSM adoption by switching to Vitally's flexible and user-friendly Customer Success Platform.

[Read More](https://www.vitally.io/case-study/procurify)

### How Culture Amp Delivers Scaled CS for 6K+ Customers

Explore how Culture Amp leverages Vitally's Customer Success Platform to efficiently deliver Scaled CS for 6k+ customers.

[Read More](https://www.vitally.io/case-study/culture-amp)

### How Apollo.io Improves CSM Efficiency & NRR with Vitally

Learn how Apollo.io leveraged Vitally's Customer Success Platform to streamline operations, boost revenue, and improve customer retention.

[Read More](https://www.vitally.io/case-study/apollo)

### Rinsed Unlocks Customer Insights and Enhances Team Collaboration

Learn how the Rinsed Customer Success team use Vitally to enhance collaboration and streamline account management.

[Read More](https://www.vitally.io/case-study/rinsed)

### PartnerStack Harnesses Actionable Insights from Customer Data

PartnerStack harnesses actionable insights from customer data with Vitally

[Read More](https://www.vitally.io/case-study/partnerstack)

### User Interviews Masters Proactive Customer Success

User Interviews masters proactive Customer Success and reduces customer churn by 50% with Vitally

[Read More](https://www.vitally.io/case-study/user-interviews)

### Shogun Makes a Science Out of Customer Success with Vitally

Shogun uses rule-based alerts in Vitally to zero in on merchants who are in need of support in a busy customer base of 18,000.

[Read More](https://www.vitally.io/case-study/shogun)

### Salesfloor’s Enhanced Customer Insight Fuels Actionable Results

Salesfloor's enhanced customer insight with Vitally fuels actionable results

[Read More](https://www.vitally.io/case-study/salesfloor)

### Pleo Deciphers Their Customer Base with Data-Driven Automation

Pleo deciphers their customer base with Vitally’s data-driven automation

[Read More](https://www.vitally.io/case-study/pleo)

### Productboard Reduces Gross Churn by 50% in 1 Year with Vitally

Productboard reduced gross churn by 50% in 1 year by automating time-consuming tasks and increasing CSM bandwidth with customer insights from Vitally.

[Read More](https://www.vitally.io/case-study/productboard)

### Hubstaff Builds Customer Success Right Starting on Day-One with Vitally

Watch how Hubstaff, a workforce management software, leveraged Vitally's automation capabilities to improve Customer Success and expand revenue.

[Read More](https://www.vitally.io/case-study/hubstaff)

### Grata Operationalizes Customer Data to Drive GTM Strategy & Develop Institutional Knowledge

Learn how the Grata CS team Increased their Monthly Active Users and Power Users with Vitally Automation.

[Read More](https://www.vitally.io/case-study/grata)

### CompanyCam Takes the Guesswork Out of Tech-Touch Customer Success

Watch how CompanyCam, a field service management app for contractors, leveraged Vitally's automation capabilities to improve Customer Success.

[Read More](https://www.vitally.io/case-study/companycam)

## See How Customers Use Vitally