# Events

Join our team and thought-leaders across Customer Success at upcoming events and webinars to gain insights and best practices.

## Upcoming Events

### AI in Customer Success: The Roadmap for Empowering Human Connection
**Virtual**  
**Tue, May 12 at 12:00 pm ET**  
Two CS leaders. Four real AI use cases. One hour that gives you a practical playbook for using AI to make your team sharper, your customers closer, and your results undeniable.

[Register Now →](https://www.vitally.io/event/ai-in-customer-success-the-roadmap-for-empowering-human-connection)

### The First 90 Days: Building a Scalable Onboarding Playbook  
**On-Demand**  
**Tue, Mar 17 at 12:00 pm EST**  
In this exclusive webinar, brought to you by Vitally, Linnea Olson and Nina Wilkinson — the CS experts behind ScaleUp CS Consulting — we’ll break down how to turn your first 90 days into a scalable growth engine.

[Watch Now →](https://www.vitally.io/event/first-90-days-scalable-onboarding-playbook)

### CS That Scales: When to Hire Your First CSM & Invest in Tools  
**On-Demand**  
**Tue, Feb 10 at 12:00 pm EST**  
How do you know when to hire your first CSM and start purchasing tools? In this exclusive webinar, Linnea Olson and Nina Wilkinson from ScaleUp CS explore this topic with Vitally.

[Watch Now →](https://www.vitally.io/event/cs-that-scales-when-to-hire-your-first-csm)

### Unlocking Hidden Revenue: How to Identify Expansion Opportunities  
**On-Demand**  
**Tue, Apr 8 at 12:00 pm EST**  
Discover how CircleCI’s Customer Success team applies the REACH framework to drive efficiency, improve retention, and scale customer engagement—powered by Vitally.

[Watch Now →](https://www.vitally.io/event/circleci-reach-webinar)

### CS Keynote Series: Key Financial Metrics in SaaS & How CS Teams Can Impact Them  
**On-Demand**  
**Tue, at 12:00 pm**  
Financial literacy is essential for CS leaders who want to make an impact. In this keynote, Laura Kightlinger explains how CS contributes to the SaaS business model and which metrics are the most important to master.

[Watch Now →](https://www.vitally.io/event/cs-keynote-series-laura-kightlinger)

### How To Enhance Customer Success with Multichannel Customer Support  
**On-Demand**  
**Tue, Aug 27 at 10:00 am PT**  
Unlock the secrets to boosting Customer Success with Multichannel Support! Join Vitally and Thena for an insightful webinar on leveraging Slack for effective support.

[Watch Now →](https://www.vitally.io/event/how-to-enhance-customer-success-with-multichannel-customer-support)

### Scaling Customer Education for Growing Customer Bases  
**On-Demand**  
**Wed, Aug 21 at 10:00 am PT**  
Learn how with scalable education strategies from industry leaders.

[Watch Now →](https://www.vitally.io/event/scaling-customer-ed)

### How to Build a Customer Success Process from the Ground Up  
**On-Demand**  
**Wed, Feb 21 at 10:00 am PST**  
Join experts from FreightWise, Vitally, and beyond who have successfully built and implemented CS processes.

[Watch Now →](https://www.vitally.io/event/how-to-build-a-customer-success-process-from-the-ground-up)

### Mastering the Art of Customer Retention: Tactics for CS Success in 2024  
**On-Demand**  
**Thu, Dec 7 at 1:00 pm ET**  
Join leaders to delve into crucial strategies for effective customer retention in 2024.

[Watch Now →](https://www.vitally.io/event/mastering-customer-retention-tactics-customer-success-2024)

### Improving Product Adoption Through an Omnichannel Customer Education Strategy  
**On-Demand**  
**Wed, Dec 13 at 12:00 pm ET**  
Join Product, Marketing, and Customer Success Leaders from Vitally in this exciting webinar.

[Watch Now →](https://www.vitally.io/event/improving-product-adoption-through-an-omnichannel-customer-education-strategy)

### Aligning Finance & Customer Success Teams: Keeping Your Eye on the Margin  
**On-Demand**  
**Mon, Nov 20 at 12:00 pm ET**  
Join Finance and Revenue leaders from Vitally and Help Scout as they discuss aligning Finance and Customer Success teams!

[Watch Now →](https://www.vitally.io/event/aligning-finance-customer-success-teams-keeping-your-eye-on-the-margin)

### Re-Inventing the (Fly)wheel: Building a Customer Advocacy Program That Benefits Your Customers & CSMs  
**On-Demand**  
**Thu, Oct 5 at 12:00 pm ET**  
Join experts as they explore topics related to customer advocacy programs!

[Watch Now →](https://www.vitally.io/event/customer-advocacy-programs)