# Media

Insightful videos and podcasts featuring conversations with innovative Customer Success leaders.

## Podcast
### The Future of AI in Customer Success: Lessons from Vitally’s CEO with Jamie Davidson
Jamie Davidson, CEO and Co-Founder of Vitally, and Bayron Toruño, host of the Customer Success Talks podcast, explore how AI is being integrated into CS workflows.

### AI in Customer Success: What’s Working Right Now with Kelley Turner
Kelley Turner, SVP of Global CS at Vitally, and Bayron Toruño, host of the Customer Success Talks podcast, dive into one of the hottest topics in our industry, AI in CS.

### How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner
Kelley Turner, SVP of Global CS at Vitally, and Anika Zubair, host of The Customer Success Pro podcast, discuss the critical role of customer segmentation in effective CS strategy.

### How AI is Rewriting the Customer Success Playbook: Lessons from 600+ CS Teams
On the Churn FM podcast Jamie Davidson, CEO and Co-Founder, and Kelley Turner, SVP of Global Customer Success at Vitally, discuss how AI is reshaping CS workflows.

### One Vital Question 19: Balancing Qualitative and Quantitative Feedback in CS
We asked five CS professionals "How do you balance quantitative with qualitative feedback in Customer Success?"

### Intro to 360s: Dashboards & Views
See 4 real-life examples of Dashboards & Views in the new 360 experience.

### Scaling CS with Vitally: Driving Customer Outcomes
Discover how to use the time you gained back in the day through content automation to drive outcomes for your customers.

### One Vital Question 15: CS Leaders Most Valuable Software Tools (Beyond a CSP)
Vitally asked eight Customer Success leaders to share the software tools they use to be more effective at work (besides their CSP, of course).

### One Vital Question 16: Tips for CS Teams To Go From Reactive to Proactive
Vitally asked eight Customer Success leaders to share their best advice for CS teams trying to be more proactive than reactive.