## Our Partners ### CSM Practice Established in 2014, CSM Practice is the first Customer Success strategy company in the world. The firm is led by Irit Eizips — 2024 Customer Success Strategist winner and 2023 CX Hall of Fame inductee. ### Available Services - CS Team Coaching - Customer Success Operations - Building Customer Success Org - Post-Sales Consulting - Onboarding & Implementation Optimization - Individual Coaching --- ### Customer Growth Consulting Customer Growth Consulting is a boutique consulting firm providing strategic advice, tactical plans & frameworks to equip organizations of any size with customer satisfaction, centricity & outcome-based programs to deliver exceptional value. ### Available Services - Individual Coaching - CS Team Coaching - Post-Sales Consulting - eLearning --- ### Growth Molecules Growth Molecules™ is a Customer Success Advisory firm that helps companies protect and grow revenue. Their team of award-winning strategists use proven methodologies to swiftly identify organizational needs and strategically plan solutions to impact business outcomes positively. ### Available Services - Advisory Services - Tool/Software Implementation - Building Customer Success Org --- ### Ocobo Ocobo is a RevOps and revenue-related strategy agency supporting startups, scale-ups, SMEs, and large corporations by providing and implementing strategies to organize their Revenue teams, structure and track useful data, build customer journeys, develop sales processes, and manage variable compensation. ### Available Services - Revenue Functions - Customer Success Operations --- ### RecastSuccess Choose an expert in your vertical, GTM model, and client base to solve your biggest problems quickly. RecastSuccess is your go-to partner for part-time, contingent, or hourly Customer Success resources ready to apply their real-world experience to get work done. Or choose team training to empower your existing team. .png) ### Available Services - Fractional CS Leadership - Advisory Services - Public Training - Private Training - Hourly CS Resources - Fractional CS/CX/CS Ops/AM Leadership --- ### RetentionForge RetentionForge transforms SaaS customer retention through hands-on consulting grounded in 25 years of operator experience. Founded by CS veteran Ariel Benzakein, the firm delivers battle-tested frameworks that drive 94%+ GRR, 115%+ NRR, and Professional Services transformation (28%→61% margins). ### Available Services - Churn Analysis & Retention - CS Consulting - Revenue Functions - Customer Health Scoring Development - Account Management & Expansion Strategy - Onboarding & Implementation Optimization - Post-Sales Consulting - CS Team Coaching - KPI Framework & Metrics Design - Fractional CS Leadership --- ### Success Scaled Success Scaled is a consultancy designed to solve adoption, churn, and upsell problems for customer success teams. Our mission is to transform customer success teams from reactive cost-centers of a business to proactive, revenue-generating functions. Our specialty is in smaller, earlier-stage CS operations. ### Available Services - Advisory Services - Building Customer Success Org --- ### Women in Customer Success Women in Customer Success offers individual and team coaching, CS fractional work and team/company speaking services. ### Available Services - CS Team Coaching - Individual Coaching - Company/Team Event Speaking - Advisory Services - Fractional CS Leadership ### No Matching Partners ## Become a Partner Interested in becoming a Vitally Service Partner? Simply fill out the form and if we seem like a good fit, our team will reach out to schedule a discovery call.